Privacy Policy

Pearl of Arabia wants to maintain a transparent relationship with its customers, informing them of how we collect and securely handle any data they provide to us in the use of our services.

For this purpose, we have prepared this Privacy Policy (hereinafter the “Policy”) that will allow our customers to consult the information they need or clear up any doubts they may have about the processing of personal data by us.

This “Policy” does not apply to third party web sites, including those that may be accessed through a web link from our environments.

1. Responsible for the treatment

Pearl of Arabia with registered office at Alfardan Building, Office 724, Ghala Heights, Muscat (Oman), is the owner of the Internet domain: https://thepearlofarabia.com/ and responsible for the processing of personal data provided by the Traveler through this website and/or the different means of communication used for the preparation of quotations, contracting of services and travel management at the Traveler’s request. This “Policy” therefore also applies to any environment through which we interact with our customers and request personal data from them, such as e-mail or postal mail and telephone.

2. Whose personal data does this Policy apply to?

This privacy policy, in accordance with the regulations on the protection of personal data, describes the processing, management and purpose for which the personal data of persons requesting Pearl of Arabia to prepare one or more quotations and/or contracting a trip are obtained and processed.

3. Purpose and legitimization

Pearl of Arabia will process the personal data provided by its customers mainly to manage the preparation of the requested travel budget and, if accepted, to provide the contracted services. The legitimacy is based on the consent of the data subject to the development of a business relationship. The client who has provided the data of other travelers guarantees that prior to the communication of such data to Pearl of Arabia has obtained their authorization/representation, assuming the duty to inform such persons, if legally necessary, of the treatment that Pearl of Arabia will carry out of their personal data and of the rights they have as described in this “Policy.

If you have contracted a service with our company and consequently you are our client, we may use your data additionally with the purpose of sending you by e-mail promotional information of the company in relation to similar services to those that you have contracted and/or information related to them.

The sending of information about the activity of the company finds its legitimacy in the legitimate interest of Pearl of Arabia, responsible for the treatment, the customer may at any time express their opposition to this type of treatment without in any case the exercise of this right conditions the maintenance or termination of the contractual relationship that binds you to the company.

When the customer expressly agrees to receive commercial and advertising communications, Pearl of Arabia treats the data for this purpose, through the development of a commercial profile based on the information provided and through automated processing, without in any case the withdrawal of this consent conditions the execution of the contract or the provision of services that could have been hired. The legitimacy of the treatment will be based on the express consent of the customer, who may, however, revoke it at any time.

When the customer provides photographs of their trips and authorizes their publication on the website or Social Networks of the entity, Pearl of Arabia will process the data for that purpose, which will keep them published until it is decided a modification of the contents of such networks or WEB, the customer may at any time express their opposition to this type of treatment. The legitimacy of the treatment will be based on the express consent of the customer, who may revoke it at any time.

4. What personal data do we collect?

We collect those data necessary for the management of the requested service, in particular:

Identification data: Name and surname, data from supporting documents (NIF/Passport), date of birth, nationality, family data, address, telephone, e-mail.

Economic, financial and insurance data.

5. To whom may we disclose personal data?

It may be necessary to transfer personal data to third parties that provide services associated with the contract, both for its formalization and for its management and execution, such as, for example: medical services, contracting insurance policies. Likewise, for the management of the purposes inherent to the development and fulfillment of the contract, it is necessary the transfer of such data to the different suppliers, such as hotels and other service providers, who will be obliged to use the data, solely and exclusively, to comply with the purpose of the contract. These providers, depending on the country of your travel destination, may be located in third countries for which an international transfer of data is necessary. We also inform that we share the data of our customers with third party processors of Pearl of Arabia that perform functions on our behalf (including commercial agents, external consultants and professional advisors, accountants, auditors, IT providers that develop our technology systems or ensure their security and other processors) when the proper provision of the service requires access to the personal data of our Client, with whom in any case and to ensure the security of such data, Pearl of Arabia will sign the corresponding contract regulating the obligations of each of these processors. In all cases Pearl of Arabia assumes responsibility for the personal information provided to us by our customers, and we ask those companies with whom we share such personal information to apply the same level of information protection as we do. Likewise, this personal information will be available to the Public Administrations, Judges and Courts and other competent authorities for the attention of possible liabilities arising from the treatment.

6. How long do we store personal data?

We only store personal data to the extent that we need it in order to use it for the purpose for which it was collected and in accordance with the legal basis for processing it in accordance with applicable law. We will keep the personal data of our customers as long as there is a contractual and/or commercial relationship with them, or as long as they do not exercise their right of deletion, cancellation and/or limitation of the processing of such data. In these cases, we will keep the information properly blocked, without giving it any use, while it may be necessary for the exercise or defense of claims or may derive some kind of judicial, legal or contractual liability from its treatment, which must be attended and for which its recovery is necessary.

7. Security Measures

We undertake to treat personal data in accordance with the provisions of the applicable regulations and, in particular (i) to treat those data to which we have access with sufficient guarantees of confidentiality; and (ii) to adopt those technical and organizational security measures necessary to prevent the alteration, loss and unauthorized processing of or access to such data. All personal data is stored on secure servers (or secure physical copies) owned by us or our subcontractors, and our security criteria and policies (or equivalent policies of our subcontractors) apply to access and use of such data. Although it is not possible to guarantee absolute protection against intrusion in data transmissions over the Internet or from a website, we and our subcontractors make every effort to maintain the necessary physical, electronic and procedural safeguards to ensure that your information is protected in accordance with applicable data protection requirements.

8. Rights of our customers

Access: You can ask us to provide you with more details about how we process your personal data and request a copy of the personal information we hold about you.

Rectification: You can ask us to change any inaccuracies in the personal data we hold.

Deletion: You can ask us to cancel your personal data when we no longer have legal grounds to use it and the relationship that binds us has expired.

Limitation of processing: you can restrict the processing of your data for one or more specific purposes.

Opposition: you can oppose the processing of your data by the company for a specific purpose, provided that such processing is not necessary for the fulfillment, development and control of the relationship.

Data Portability: You may ask us to transfer personal information you have provided to us to a third party.

You can exercise your rights of access, rectification, deletion, limitation in the treatment, opposition and portability of data in the following way:

By sending an e-mail to info@thepearlofarabia.com.